The best way to order our products is to have them delivered directly to your home, either via our local delivery in the NY/NJ Area or shipping anywhere in the USA. At the moment, only our Seattle Buying Club is active. Due to significant cost increases and supply chain crunches (particularly in refrigerated and long-distance trucking), we do not have plans to resume our other West Coast Buying Clubs, and we are not setting up new Buying Clubs at this time.

There is no way to add or modify to your order from your customer login. We strongly encourage you to complete your order with items that are currently in stock, since there is no way to know for sure when specific cuts or sizes will be available. 
In order to maintain a safe working environment for our team, orders cannot be modified, cancelled, or combined after they have been packed. Orders are packed relatively quickly after being placed, limiting the ability to make any changes.

We use weight ranges in order to keep our fulfillment system practical and manageable for items with variable weights (ie, steaks or any other cut that comes from an animal whose size varies. Packaged meats, such as deli meats or jerky, are not sold by weight range as we can pack them by exact weight). The ranges are as small as practically possible to minimize the variation between the Selected Weight and the actual weght you receive. Because of this, if the price per pound is shown as "price/lb*", the *" indicates that it is an estimate for comparison purposes only, since the price associated with the selected weight is the price for all items within that weight range.

This chart shows the weight ranges for all our products:  

For example: 

• An item with a Selected Weight of  ~1.5 lb could weigh as much as 1.75 lb or as little as 1.25 lb
• An item with a Selected Weight of  ~5 lb  could weigh as much as 5.5 lb or as little as 4.5 lb 

We keep the ranges as small as practically possible to minimize the variation you might receive. Sometimes you will receive a bit more than the listed weight, and sometimes a bit less. Our customers find that on average they receive what they are expecting. But if you find that your actual weights in an order are all below the listed average, please snap a picture of the weight labels and send it over to us, and we'll be happy to make things right.

We strive to keep consistent sizes within packages, but meat is a natural product and there may be some variation. To determine the individual weight of each piece, divide the Total Weight by Total Pieces, which you'll see displayed just above the "Add to Cart" button. In this example, a 1.7lb box of Denver Steaks contains 2 steaks. Each steak would weigh approximately .85lbs, or 14oz.

During this time of unprecedented demand, we are using quantity limits help to ensure that as many folks as possible can get what they need. We are increasing our supply, although demand remains very strong. We are adjusting limits regularl, with the goal of reducing or removing them altogether, although we may have to bring them back depending on demand.
This is a time to get creative with your menu. If you can't serve one steak per person, slice them and serve a platter family style, with meatballs, chicken or duck on the side if needed. Try something new -- it's all delicious. Please be in touch if you would like a recommendation of what to try next.

We have added a feature to our site that allows you to filter search results or the product on any category page (for example, "Steaks" or "Chicken") to only view items that are currently available. Here's how to use the filter on desktop or mobile:

Desktop

 

Look to the left-hand column on any product listing page (ie, the "Steaks" or "Chicken" page). Below where it says "Refine by", select "In Stock" under "Availability".

Mobile

 

Click the white box that says "Browse by Availability, Brand and more". A dropdown menu will appear. Click on the first box under "Availability" labeled "in Stock".

When you're looking at a product that is sold out, you'll see a sign-up box labeled " Coming Soon ". Enter your email address and we'll send you an email as soon as the product is back in stock. To find the sign-up box, click on the product from a listing page (as if you were going to purchase it) to find the box where you can sign up for an alert.

Alerts are sent in the order in which they were requested, and the number of alerts sent is dependent on the number of products available. Receiving an email alert does not guarantee you'll be able to purchase the product. We recommend you set a flag in your email program to watch for the alert when it comes, since high-demand products often sell out quickly once they are restocked.

In order to maintain a safe working environment for our team, orders cannot be modified, cancelled, or combined after they have been packed. If you place two orders, they will ship separately.

Please review our delivery, cancellation, privacy and other policies here.

Yes! We love it when our customers tell their friends. We offer a 15% coupon off a first order, and a $25 store credit once your friend places their order. Sign in or create an account here, then click here to launch the referral panel and find your unique referral URL!